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Your orders are prepared and handed over to our contracted courier company within 3–4 business days after payment confirmation. Domestic deliveries within Turkey usually take 4–7 business days, though this period may vary for remote areas. Once your order is shipped, you will receive a tracking number via email/SMS, allowing you to follow your delivery in real time.
We kindly ask you to check your package during delivery. In case of any damaged or missing items, please have the courier prepare a damage report and do not accept the package. Then, contact us within 24 hours.
If you wish to change your delivery address, please notify us before your order status changes to “shipped.” Address changes after dispatch are subject to the courier company’s policies.
Please note that delays may occur due to weather conditions, public holidays, or high shipping volumes. In such cases, you can reach us for support at [email protected]